Do I need a conference call telephone or any other special equipment to use Reservationless Conference Calling?
No. You can use any type phone to conduct conference calls with this service. As long as you have a phone with a dial-tone you can start a conference.
How do I schedule conference calls using Reservationless Conference Calling?
No reservations are ever required using Reservationless Conference Calling. Simply distribute to all participants the time and date of your call, the dial-in number and participant code. If you use Microsoft Outlook®, we offer a free plugin that streamlines distribution of your invitations.
What is the maximum number of participants I can have on a call when using Reservationless Conference Calling?
There is no limit to the number of participants you can have on a call. However, we do require the call host to contact us 24 hours in advance when more than 100 participants are expected on a call.
Is operator assistance available during a call when using Reservationless Conference Calling?
Yes. Simply press *0 on your keypad and an operator is summoned to assist you*.
Is it possible to get detailed reporting on each conference call after it has concluded?
Yes. When you signup with AT Conference you can request to have a Phone Conference Usage Report emailed to you at the conclusion of each call. There is no charge for this service and the report will be sent within five minutes of a call concluding. The report includes caller ID's (when available), total lines, minutes, participants and the time and date of your phone conference.
Do you offer any recording and transcription options with this service?
• Have your call recorded to a CD and mailed via priority mail
• Have MP3/WAV files sent via e-mail or available by FTP
• Have your conference call transcribed and emailed to you
How much does Reservationless Conference Calling cost and how do I calculate the cost of a call?
Our current rates can be found on the Reservationless Conference Calling service description page. All of our published rates are per minute, per line(per participant). To calculate the cost of a call multiply: Lines x Minutes x Rate. For example, if you had 5 people on a conference call that lasted 20 minutes the total minutes you would be billed for would be 100. At 7.9¢ per minute, the cost of that call would be $7.90 (5 Lines x 20 Minutes x .079 Per Minute = 7.90).
Do you offer a free trial?
Yes! We encourage new users to try us out before opening an account. Sign up for our free trial and you can hold as many reservationless conference calls and web conferences as you like with up to six participants each for seven days.
I signed up for your service but am not sure how to setup a conference call, can someone there walk me through it?
Of course. You can print out a detailed user guide for any of our services in our Customer Support Center but if you still need help one of our support reps will be glad to assist you. Just give us a call at 877-480-4300* or submit your questions online via contact form and we'll help you get started.
I've lost my host and participant codes and need to setup a conference call today, how can I retrieve them?
Simply fill out and submit our Code Requests form and your host and participant codes will be emailed back to you*.
I was sharing my host and participant codes with another employee and he has recently left our company, can I change my codes?
Yes. Fill out and submit our Code Requests form and you will be issued new host and participant codes*.
We have new employees who will need to use your services, how do I add new users to our account so they have access?
Use our Add/Delete Account Users form to add new users to your account. You will receive a confirmation email from support once the new users have been activated to use your account*.
We have had employees leave our organization and their host and participant codes and any access to our account will need to be terminated, how do I delete users from our account?
Use our Add/Delete Account Users form to delete users from your account. You will receive a confirmation email from support once the users have been deleted from your account*.
* During AT Conference business hours: Mon-Thu 7:30 am - 8:30 pm ET; Fri 7:30 am - 7:30 pm ET.
Can't find the answer you're looking for? Feel free to contact us!
Toll-free: 877-480-4300 While on a conference call: Dial *0