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Operator-Assisted Conference Calls FAQ

Frequently Asked Questions : Operator-Assisted

What types of operator-assisted conference calls do you offer?
We offer Operator-Assisted Dial-In service - all speakers and participants dial in directly, Operator-Assisted Dial-Out service - operators dial out to bring speakers onto the call, and Combination Dial-In/Dial-Out service. You can select the type of conference you need and other details when you reserve your conference. Please do not hesitate to contact us with any questions you may have before making a reservation.
When should I use an Operator-Assisted Conference Call instead of Reservationless Conference Calling?
An Operator-Assisted Conference Call is preferred by many publicly-traded companies, law firms, investment companies, political organizations, non-profits and other organizations that to need to hold large phone teleconferences on a regular basis that include moderated question and answer sessions or require a detailed record of all those who attended the conference to meet legal or regulatory requirements. Often these conferences are recorded and transcribed and made available to shareholders, analysts and other stakeholders who were not able to attend the conference live.

Operator-Assisted Conference Calls allow for a professional, operator managed Q & A session and we provide an experienced operator who monitors your conference for its duration to insure it flows smoothly from beginning to end.

With Reservationless Conference Calling, you can set up a conference call whenever you like, without prior reservations. It is the perfect conferencing solution for businesses and other organizations for meetings of any size that do not require operator assistance.
How do I reserve an operator-assisted conference call?
Get started by submitting our online reservation form. You will be able to set the date and time of your call, its duration, the number of participants expected and any optional services you will require. A member of our support staff will then contact you* to confirm your conference details and can also help you customize your conference call to best fit your needs.
How many participants are allowed on an operator-assisted conference call?
There is no limit to the number of participants you may reserve for a call. You are allowed as many participants on the call as you have reserved places for.
Can you gather personal information from participants as they call in and join an operator-assisted conference?
Yes. You may select up to three pieces of personal information from this list from each participant as they call in - Name, Company, Title, Phone, City/State, Department. If would more than three pieces of information or require different information from your participants, please note that in the questions/comments section when reserving a call. We will do our best to accomodate every request. A detailed participant list can be emailed to the call host after the conference has concluded.
Do you offer any recording and transcription options with operator-assisted conference calls?
Yes. We can record your operator-assisted conference call for you from beginning to end. We offer the following recording and transcription services:
  • • Have your call recorded to a CD and mailed via priority mail.
  • • Have MP3/WAV files sent via e-mail or available by FTP.
  • • Have your conference call transcribed and emailed to you.
How much do operator-assisted services cost?
Our current rates can be found on the Operator-Assisted Conference Calls service description page. Rates vary by type of service. You will find that AT Conference is competitive in both price and level of service. If your organization is conducting operator-assisted calls on a regular basis, please contact us for a volume rate quote.
How am I billed for Operator-Assisted Conference Calls?
You are billed only for minutes used. For example, if you had 10 people on a call that lasted 60 minutes you would be billed for 600 minutes (10 lines x 60 minutes = 600 total minutes). There are no setup fees or contracts required.
What is the maximum amount of time an operator-assisted conference may last?
You will notice that our reservation form allows you to reserve a call of up to two hours in duration. Please contact us if you will need to conduct a call longer than two hours.

* During AT Conference business hours: Monday-Thursday 24 hours; Friday 12am to 10pm ET.

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