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Conferencing Services FAQ

Frequently Asked Questions : Reservationless Conferencing

Do I need a conference call telephone or any other special equipment to use Reservationless Conference Calling?
No. You can use any type phone to conduct conference calls with this service. As long as you have a phone with a dial-tone you can start a conference.
How do I schedule conference calls using Reservationless Conference Calling?
No reservations are ever required using Reservationless Conference Calling. Simply distribute to all participants the time and date of your call, the dial-in number and participant code. If you use Microsoft Outlook®, we offer a free plugin that streamlines distribution of your invitations.
What is the maximum number of participants I can have on a call when using Reservationless Conference Calling?
There is no limit to the number of participants you can have on a call. However, we do require the call host to contact us 24 hours in advance when more than 100 participants are expected on a call.
Do you offer any kind of online call management system?
Yes. With our ManageYourCall web-based application, a conference host can control all the necessary tasks required for a secure and orderly conference call without the need for external operator assistance.
Is operator assistance available during a call when using Reservationless Conference Calling?
Yes. Simply press *0 on your keypad and an operator is summoned to assist you*.
Is it possible to get detailed reporting on each conference call after it has concluded?
Yes. When you signup with AT Conference you can request to have a Phone Conference Usage Report emailed to you at the conclusion of each call. There is no charge for this service and the report will be sent within five minutes of a call concluding. The report includes caller ID's (when available), total lines, minutes, participants and the time and date of your phone conference.
Do you offer any recording and transcription options with this service?
Yes. You can record any conference call using your phone's keypad. We offer the following recording and transcription services:
  • • Have your call recorded to a CD and mailed via priority mail
  • • Have MP3/WAV files sent via e-mail or available by FTP
  • • Have your conference call transcribed and emailed to you
How much does Reservationless Conference Calling cost and how do I calculate the cost of a call?
Our current rates can be found on the Reservationless Conference Calling service description page. All of our published rates are per minute, per line(per participant). To calculate the cost of a call multiply: Lines x Minutes x Rate. For example, if you had 5 people on a conference call that lasted 20 minutes the total minutes you would be billed for would be 100. At 7.9¢ per minute, the cost of that call would be $7.90 (5 Lines x 20 Minutes x .079 Per Minute = 7.90).
Do you offer a free trial?
Yes! We encourage new users to try us out before opening an account. Sign up for our free trial and you can hold as many reservationless conference calls and web conferences as you like with up to six participants each for seven days.
I signed up for your service but am not sure how to setup a conference call, can someone there walk me through it?
Of course. You can print out a detailed user guide for any of our services in our Customer Support Center but if you still need help one of our support reps will be glad to assist you. Just give us a call at 877-480-4300* or submit your questions online via contact form and we'll help you get started.
I've lost my host and participant codes and need to setup a conference call today, how can I retrieve them?
Simply fill out and submit our Code Requests form and your host and participant codes will be emailed back to you*.
I was sharing my host and participant codes with another employee and he has recently left our company, can I change my codes?
Yes. Fill out and submit our Code Requests form and you will be issued new host and participant codes*.
We have new employees who will need to use your services, how do I add new users to our account so they have access?
Use our Add/Delete Account Users form to add new users to your account. You will receive a confirmation email from support once the new users have been activated to use your account*.
We have had employees leave our organization and their host and participant codes and any access to our account will need to be terminated, how do I delete users from our account?
Use our Add/Delete Account Users form to delete users from your account. You will receive a confirmation email from support once the users have been deleted from your account*.

* During AT Conference business hours: Monday-Thursday 24 hours; Friday 12am to 10pm ET.

Frequently Asked Questions : Web Conferencing

What is web conferencing?
Web conferencing allows people who are connected to the Internet in various locations to share information over the web using a common platform. AT Conference offers a secure, reliable platform that allows users to conduct web conferences 24/7 from any location where a reliable Internet connection is available.
How does web conferencing work?
This is a question best answered by reviewing our series of brief video tutorials, these cover everything you need to know to set up and conduct an effective web conference. If you have any other questions about how our Web Conferencing Service works, please contact us and we will be glad to assist you.
How much does web conferencing cost?
Our current rates can be found on the Web Conferencing service description page.
Do you offer a free trial?
Yes! We encourage new users to try us out before opening an account. Sign up for our free trial and you can hold as many web conferences and conference calls as you like with up to six participants each for seven days.
What separates AT Conference's Web Conferencing Service from other services on the market?
Our Web Conferencing Service is one of the more user-friendly and intuitive systems available. It's very simple to learn and often little or no training is needed. Aside from one required plugin, no complicated software downloads are necessary and the application is entirely web-based.

Plus, when used together with our Reservationless Conference Calling service, the access codes for both services are the same. All services will also appear on the same bill.

Why use web conferencing instead of face-to-face meetings?
Face-to-face meetings will always be necessary in some business situations. But businesses are increasingly turning to web conferencing as an inexpensive alternative to reduce travel costs and lost production while at the same time reaching more customers.
What special equipment do I need to conduct a web conference?
All that is required to use our Web Conferencing Service is a computer and an Internet connection. Please see the technical requirements below for complete details.
Web Conferencing Service Technical Requirements
Minimum Requirements for Host and Participant Systems
  • • Network connection to the WebInterpoint system through HTTP and HTTPS
  • • Internet connection speed of 128 kbps or higher is recommended
  • • Microsoft Windows XP, Windows Vista, Windows 7, Windows Server 2003, Apple Mac OS X 10.5, OS X 10.6, OS X 10.7 with Intel CPU, Linux
  • • Internet Explorer 6.0 SP2, 7.0, 8.0 and 9.0, Firefox 3.6, 10, 11, 12 and 13 or Chrome 17, 18, 19 and 20 or Safari 5.1 (Mac only) browsers
  • • Cookies and Scripting enabled in browser
Application Sharing and Desktop Sharing Requirements for a PC
  • • Microsoft Windows, Microsoft Internet Explorer and WebInterpoint Conference Plug-In for Microsoft Windows
  • • Microsoft Windows, Firefox, and WebInterpoint Conference Plug-In for Microsoft Windows
  • • Microsoft Windows, Google Chrome, and WebInterpoint Conference Plug-In for Microsoft Windows
  • • Internet connection speed of 240 Kbps on average (Auto setting and typical user interface updates)
  • • When sharing is initiated, a browser plug-in component is installed if it is not already present. If your system security settings prevent you from installing browser plugins you can install the necessary components via the Options Kit.
Application Sharing and Desktop Sharing Requirements for a Mac
  • • Apple Mac with Intel CPU, Mac OS X 10.5/10.6/10.7, Safari 5.1 or Firefox 3.6, 10, 11, 12 and 13, Java 1.5+
Participant Application Viewing Requirements
  • • WebInterpoint Conference Plug-In or a Java Virtual Machine version 1.5 or higher (Please note that the Microsoft VM is not supported)
  • • Internet connection speed of 240 Kbps on average (Auto setting and typical user interface updates)
Document Publishing Requirements
  • • No downloads or plug-ins are required for presentations limited to document publishing
  • • Only the basic system requirements must be met by Hosts and participants
  • • Download rate of slide presentation content is proportional to the available bandwidth. The basic 128 Kbps requirement will provide reasonable performance.
Audiocasting Requirements
  • • Computer speakers or headphone are needed on all systems for Audiocasting
  • • Internet connection speed of 136 Kbps or greater
  • • Java Virtual Machine version 1.5+ (Please note that the Microsoft VM is not supported)
Host Videocasting Requirements
  • • Web camera
  • • Microsoft Windows, Microsoft Internet Explorer and WebInterpoint Conference Plug-In for Microsoft Windows
  • • Microsoft Windows, Firefox, and WebInterpoint Conference Plug-In for Microsoft Windows
  • • Microsoft Windows, Google Chrome, and WebInterpoint Conference Plug-In for Microsoft Windows
  • • Apple Mac OS, Apple Safari, and Java 1.5+
  • • Internet connection speed of 50 to 300 Kbps
Participant Videocasting Requirements
  • • Microsoft Windows, Microsoft Internet Explorer and WebInterpoint Conference Plug-In for Microsoft Windows
  • • Microsoft Windows, Firefox, and WebInterpoint Conference Plug-In for Microsoft Windows
  • • Microsoft Windows, Google Chrome, and WebInterpoint Conference Plug-In for Microsoft Windows
  • • Linux, Firefox, and Java 1.5+
  • • Apple Mac OS, Apple Safari, and Java 1.5+
  • • Internet connection speed of 50 to 300 Kbps

* During AT Conference business hours: Monday-Thursday 24 hours; Friday 12am to 10pm ET.

Frequently Asked Questions : Operator-Assisted Conferencing

What types of operator-assisted conference calls do you offer?
We offer Operator-Assisted Dial-In service - all speakers and participants dial in directly, Operator-Assisted Dial-Out service - operators dial out to bring speakers onto the call, and Combination Dial-In/Dial-Out service. You can select the type of conference you need and other details when you reserve your conference. Please do not hesitate to contact us with any questions you may have before making a reservation.
When should I use an Operator-Assisted Conference Call instead of Reservationless Conference Calling?
An Operator-Assisted Conference Call is preferred by many publicly-traded companies, law firms, investment companies, political organizations, non-profits and other organizations that to need to hold large phone teleconferences on a regular basis that include moderated question and answer sessions or require a detailed record of all those who attended the conference to meet legal or regulatory requirements. Often these conferences are recorded and transcribed and made available to shareholders, analysts and other stakeholders who were not able to attend the conference live.

Operator-Assisted Conference Calls allow for a professional, operator managed Q & A session and we provide an experienced operator who monitors your conference for its duration to insure it flows smoothly from beginning to end.

With Reservationless Conference Calling, you can set up a conference call whenever you like, without prior reservations. It is the perfect conferencing solution for businesses and other organizations for meetings of any size that do not require operator assistance.
How do I reserve an operator-assisted conference call?
Get started by submitting our online reservation form. You will be able to set the date and time of your call, its duration, the number of participants expected and any optional services you will require. A member of our support staff will then contact you* to confirm your conference details and can also help you customize your conference call to best fit your needs.
How many participants are allowed on an operator-assisted conference call?
There is no limit to the number of participants you may reserve for a call. You are allowed as many participants on the call as you have reserved places for.
Can you gather personal information from participants as they call in and join an operator-assisted conference?
Yes. You may select up to three pieces of personal information from this list from each participant as they call in - Name, Company, Title, Phone, City/State, Department. If would more than three pieces of information or require different information from your participants, please note that in the questions/comments section when reserving a call. We will do our best to accomodate every request. A detailed participant list can be emailed to the call host after the conference has concluded.
Do you offer any recording and transcription options with operator-assisted conference calls?
Yes. We can record your operator-assisted conference call for you from beginning to end. We offer the following recording and transcription services:
  • • Have your call recorded to a CD and mailed via priority mail.
  • • Have MP3/WAV files sent via e-mail or available by FTP.
  • • Have your conference call transcribed and emailed to you.
How much do operator-assisted services cost?
Our current rates can be found on the Operator-Assisted Conference Calls service description page. Rates vary by type of service. You will find that AT Conference is competitive in both price and level of service. If your organization is conducting operator-assisted calls on a regular basis, please contact us for a volume rate quote.
How am I billed for Operator-Assisted Conference Calls?
You are billed only for minutes used. For example, if you had 10 people on a call that lasted 60 minutes you would be billed for 600 minutes (10 lines x 60 minutes = 600 total minutes). There are no setup fees or contracts required.
What is the maximum amount of time an operator-assisted conference may last?
You will notice that our reservation form allows you to reserve a call of up to two hours in duration. Please contact us if you will need to conduct a call longer than two hours.

* During AT Conference business hours: Monday-Thursday 24 hours; Friday 12am to 10pm ET.

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Toll-free: 877-480-4300
While on a conference call: Dial *0

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